Frequently asked questions

Bespoke commissions start from £2,000, and most clients spend between £3,000 and £12,000. Larger commissions are quoted individually, and some go well beyond £20,000. The price is driven by the centre stone, the metal and the setting complexity. You receive a full, itemised quote before any work begins. Metal prices move with the market, so a design left on hold for some time is re-quoted before work starts. All our prices include VAT. When you compare quotes, check whether the figure you are shown includes it, as many online diamond prices are quoted excluding VAT.

Your commission begins with the CAD design fee, from £300, which covers the CAD design. The fee is non-refundable, and it is credited to the commission if you go ahead. Once you approve the CAD, a 50% deposit is due, less the design fee already paid, and the remaining balance is payable before your piece is collected or delivered. We accept Visa, Mastercard and bank transfer, and the commission is paid in these stages rather than as a single amount.

No. The CAD design fee is non-refundable, and it is credited to the commission if you go ahead. The deposit is non-refundable once production begins. Because every piece is made to your specification, bespoke and made-to-order commissions are exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013, which is why we only move forward once you are completely happy with the CAD.

This does not affect your statutory rights under the Consumer Rights Act 2015. If a piece is faulty or not as described, we will repair, replace or refund as the law requires. If anything arrives damaged, please contact us within 48 hours.

Consultations take place at our studio in The Goldsmiths’ Centre, Unit 1.02, 42 Britton Street, London EC1M 5AD, by appointment, or by phone or WhatsApp if you would rather begin from home. Call +44 20 7206 2705, message us on WhatsApp or write to us through our contact page. We reply within four working hours.

Yes. Through our bespoke design process we design a ring from your brief. Get in touch by email to discuss your project, or book a consultation at our Hatton Garden studio. We will work with you to design the piece in CAD, choose the diamond or gemstone, and settle on the metal and setting before we make your ring. You can also use our online ring studio to adapt one of our existing setting designs with your choice of stone.

Our bespoke engagement rings typically take 3 to 4 weeks to make once your CAD design is approved, around 4 to 6 weeks end to end from your first consultation. This includes the design phase, sourcing your chosen diamond or gemstone, making the setting, hallmarking at the London Assay Office and final quality checks. An urgent commission can sometimes be accommodated for a significant additional fee, quoted before we begin.

Laboratory-grown diamonds are chemically, physically and optically identical to natural diamonds. They are grown in a laboratory under conditions that replicate those in which diamonds form naturally. Laboratory-grown diamonds cost substantially less than natural diamonds of equivalent quality, which lets many clients choose a larger or finer stone for the same budget. Most large laboratory-grown diamonds are graded by IGI or another independent laboratory.

Yes. GIA (Gemological Institute of America) or IGI (International Gemological Institute) certification is available on centre stones, which we source to your brief rather than hold in stock. The certificate verifies the diamond’s 4Cs: its carat weight, colour, clarity and cut. Small diamonds under 0.25ct are not usually certified.

We work in platinum (950) and in 9ct, 14ct and 18ct yellow, white and rose gold. Each metal is hallmarked at the London Assay Office to guarantee its purity. We can advise on the metal that suits your design, how you wear it and your budget.

Each order arrives in discreet, unmarked packaging to protect your privacy when gifting jewellery. Inside, your piece comes in its presentation packaging, with any certificates or documentation.

Yes. When your order ships, we will send you a tracking number. Do get in touch if you haven't received it.

Yes. Every order is shipped fully insured until it reaches you.

Yes, by appointment, at Unit 1.02, The Goldsmiths’ Centre, 42 Britton Street, London EC1M 5AD. To talk through a piece, please contact us.

Every commission is designed in CAD and finished by hand at our bench in The Goldsmiths’ Centre. Casting and stone setting are done by specialist workshops. Laser engraving is done in the studio, and hand engraving by specialist engravers.

Your statutory rights under the Consumer Rights Act 2015 always apply: if a piece we have made is faulty or not as described, we will repair, replace or refund as the law requires. We do not offer a separate manufacturer's warranty.

Cleaning, inspection, re-polishing, re-plating and repairs are available at our Hatton Garden bench as chargeable services, quoted before any work begins. We recommend having any ring checked from time to time so we can make sure the stones are secure and nothing has worn thin. To arrange aftercare or talk through a repair, please contact us directly.

Yes, we resize rings at our Hatton Garden workshop. We can resize most rings up or down by several sizes. The cost and turnaround time depend on the ring’s metal type and design complexity. For a ring we have made, sizing down is complimentary and sizing up is quoted individually, depending on how much metal we need to add. For a ring made by another jeweller, resizing is a chargeable service, quoted once we have seen the piece. Note that full eternity rings and stone-set shanks cannot be resized in the usual way and may need the shank rebuilt. If you are not sure of your size, our ring size guide explains how to measure.