Each order arrives in discreet, unmarked packaging to protect your privacy when gifting jewellery. Inside, your piece is beautifully presented in premium packaging alongside any certificates or documentation.

Yes! When your order ships, we will give you a tracking number.

Yes! We make sure that every order is shipped fully insured so you can feel secure in the knowledge that your order is safe.

We provide free delivery at Hatton Garden Bespoke Jewellery.

Our Jewellery Workshop is located at 42 Britton Street, London, United Kingdom, EC1M 5AD.

Yes! Public visits to our workshop and showroom are only possible by appointment. For a consultation on custom design, please contact us.

Yes! At our London Hatton Garden Bespoke Jewellery studio, each piece is incredibly passionately created with affection.

Yes we do! We provide a comprehensive manufacturer's warranty on all pieces that covers defects in materials and workmanship. Our warranty applies when jewellery arrives damaged from us. If damage occurs after purchase due to wear, accident, or mishandling, it falls outside warranty coverage. We stand behind the quality of our bespoke jewellery and are here to support you with any manufacturing defects. For details on repairs or maintenance, please contact us directly.

Lab-grown diamonds are chemically, physically and optically identical to natural diamonds. They are created in controlled laboratory environments using advanced technology that replicates the conditions under which diamonds naturally form. The key difference is origin — lab-grown diamonds are typically 30-50% less expensive than natural diamonds of equivalent quality, making them an excellent choice for those seeking exceptional value. Both types are certified by GIA and IGI, and we offer both options through our ring studio.

Our bespoke engagement rings typically take 4-6 weeks from initial design consultation to completion. This includes the design phase, sourcing your chosen diamond or gemstone, handcrafting the setting at our Hatton Garden workshop, hallmarking at the London Assay Office, and final quality checks. Rush orders may be accommodated — please contact us to discuss your timeline.

Yes, we offer professional ring resizing at our Hatton Garden workshop. We can resize most rings up or down by several sizes. The cost and turnaround time depend on the ring’s metal type and design complexity. We also offer complimentary first resizing on rings purchased from us within the first year.

We specialise in precious metals including 18ct yellow gold, 18ct white gold, 18ct rose gold, 9ct gold (in all colours), platinum (950), and palladium. Each metal is hallmarked at the London Assay Office to guarantee its purity. Our jewellers can advise on the best metal choice for your design, lifestyle and budget.

Yes, all our diamonds come with independent certification from world-renowned gemological laboratories including GIA (Gemological Institute of America) and IGI (International Gemological Institute). These certificates verify the diamond’s 4Cs — carat weight, colour, clarity and cut — giving you complete confidence in your purchase.

Absolutely! Our bespoke design process allows you to create a completely unique engagement ring. Start by booking a free consultation at our Hatton Garden studio. Our designers will work with you to sketch your vision, select the perfect diamond or gemstone, choose your metal and setting style, and handcraft your one-of-a-kind ring. You can also use our online ring studio to customise one of our existing setting designs with your choice of stone.