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Handcrafted in Hatton Garden · Bespoke Since 1999

Frequently Asked Questions

Shipping

Each order arrives in discreet, unmarked packaging to protect your privacy when gifting jewellery. Inside, your piece is beautifully presented in premium packaging alongside any certificates or documentation.

Yes! When your order ships, we will give you a tracking number. Do get in touch if you haven't received this.

Yes! We make sure that every order is shipped fully insured so you can feel secure in the knowledge that your order is safe.

About Us

Our jewellery studio is located at The Goldsmiths Centre, 42 Britton Street, London, United Kingdom, EC1M 5AD.

Yes! Public visits to our workshop and showroom are only possible by appointment. For a consultation on custom design, please contact us.

Manufacturer Warranty

Yes we do! We provide a comprehensive 2 year manufacturer's warranty on all pieces that covers defects in materials and workmanship. Please note that if damage occurs after purchase due to wear and tear, accident, or mishandling, it falls outside warranty coverage. We stand behind the quality of our bespoke jewellery and are here to support you with any manufacturing defects. For details on repairs or maintenance, please contact us directly.

No matter where purchased, we advise clients to check their jewellery regularly to ensure that no stones are loose or areas have worn too thin.

General

Lab-grown diamonds are chemically, physically and optically identical to natural diamonds. They are created in controlled laboratory environments using advanced technology that replicates the conditions under which diamonds naturally form. Lab-grown diamonds cost substantially less than natural diamonds of equivalent quality, making them an excellent choice for those seeking more sparkle for less. Most large lab grown diamonds are certified by IGI or other certification bodies.

Our bespoke engagement rings typically take 4-6 weeks from initial design consultation to completion. This includes the design phase, sourcing your chosen diamond or gemstone, handcrafting the setting at our Hatton Garden workshop, hallmarking at the London Assay Office, and final quality checks. Rush orders may be accommodated · please contact us to discuss your timeline.

Yes, we offer professional ring resizing at our Hatton Garden workshop. We can resize most rings up or down by several sizes. The cost and turnaround time depend on the ring’s metal type and design complexity. We offer complimentary first resizing on rings purchased from us within the first year although we may have to make a metal charge for sizing up if precious metal needs to be added.

We specialise in precious metals including 18ct yellow gold, 18ct white gold, 18ct rose gold, 9ct gold (in all colours), platinum (950), and palladium. Each metal is hallmarked at the London Assay Office to guarantee its purity. Our jewellers can advise on the best metal choice for your design, lifestyle and budget.

Yes, almost all our large diamonds come with independent certification from world-renowned gemological laboratories including GIA (Gemological Institute of America), IGI (International Gemological Institute) and other certification bodies. These certificates verify the diamond’s 4Cs · carat weight, colour, clarity and cut · giving you complete confidence in your purchase. Small diamonds under 0.25cts are unlikely to be certified.

Absolutely! Our bespoke design process allows you to create a completely unique engagement ring. Get in touch by email to discuss your project or book a free consultation at our Hatton Garden studio. Our designers will work with you to sketch your vision, select the perfect diamond or gemstone, choose your metal and setting style, and handcraft your one-of-a-kind ring. You can also use our online ring studio to customise one of our existing setting designs with your choice of stone.