Repairs are carried out at our Hatton Garden bench, with any stone setting sent to the specialist setters we work with. From the moment a piece arrives with us to the moment it is returned, it is fully insured. We begin with a free, no-obligation assessment and a full written quote, so you know exactly what the work involves and what it will cost before anything is touched.
The same bench that finishes our commissions handles the repairs, so delicate, sentimental and antique pieces get the same attention as our own work.
What we repair
We undertake the full range of fine-jewellery repair, including:
- Ring resizing, up or down, in gold and platinum
- Claw and setting re-tipping to secure loose stones
- Stone replacement and re-setting, with natural or laboratory-grown diamonds matched to the piece
- Rhodium re-plating of white gold to restore its bright white finish
- Chain and clasp repair, including soldering and fitting new fastenings
- Restringing of pearls on knotted silk
- Full restoration of inherited and antique pieces
If your piece is not listed here, bring it in. Most work that passes across a goldsmith's bench, we can carry out.
How it works
Bring your piece to the studio by appointment, or post it to us by insured, tracked delivery. We assess it free of charge and provide a full written quote, with no obligation to proceed. Once you approve the work, it is carried out at our bench, and any stone setting goes to the specialist setters we work with. Most repairs are completed within one to two weeks, depending on the work required and on any stones we need to source. Where the work requires it, the piece is hallmarked at the London Assay Office before it is returned to you.
Repairs on pieces not bought from us
We repair and restore jewellery bought elsewhere, inherited, or acquired over the years, whatever its origin, and we assess each piece on its own terms. There is no expectation that a piece began with us.
How much does a repair cost?
It depends on the work and the materials involved. Every repair receives a free assessment and a written quote before we begin, so you know the cost first.
Is my jewellery insured while it is with you?
Yes. Your piece is fully insured from the moment it reaches us until it is returned, whether you bring it in or post it.
Can you match a missing diamond or coloured stone?
In most cases, yes. We source natural and laboratory-grown diamonds to brief, and we match replacement stones to the colour, cut and proportions of the original as closely as possible.
To arrange a repair, book a consultation at our studio at Unit 1.02, The Goldsmiths' Centre, 42 Britton Street, London EC1M 5AD, by appointment. Call +44 20 7206 2705, message us on WhatsApp, or get in touch here. We typically reply within four working hours, Monday to Friday. You may also like to read about our bespoke commissions.
